​

🔒 Insurance & Liability

    Reigate Hot Tubs is fully insured and holds public liability cover.

• Reigate Hot Tubs shall not be liable for any direct, indirect, or consequential losses, damages, or inconveniences incurred by the customer or their guests under this contract, regardless of circumstances.

• We are not responsible for any damage, injury, or death resulting from misuse of our equipment. This includes damage to lawns, patios, decking, or water-related damage. It is the customer’s responsibility to ensure their property is protected. We can offer advice, but much of this is considered common sense.

• As the hirer, you are responsible for the care and safekeeping of all equipment and accessories. Any loss or damage must be paid for. If payment is refused, we reserve the right to pursue a claim through the small claims court.

​

🛠 Our Responsibilities

• If our equipment fails or breaks, we will attempt to resolve the issue promptly once reported. If the issue cannot be resolved, you will be reimbursed for the days the equipment was unusable.

​

​

📅 Cancellations, Refunds & Rescheduling

• You may postpone your booking free of charge with at least 72 hours’ notice. A credit voucher will be issued for the full amount of your original purchase.

• Cancellations are subject to a 20% cancellation fee.

• If your experience cannot proceed due to adverse weather, we will happily reschedule your booking.

​

🍷 Alcohol Consumption

    If consuming alcohol during your experience:

• You must be of legal drinking age in your country.

• You acknowledge the risks associated with alcohol consumption, including that using the hot tub under the influence is strictly prohibited.

• You agree to consume alcohol responsibly and monitor intake.

​

❄️🔥 Equipment Use Guidelines

Snow Machines

• Must be operated by an adult (18+).

• Snow fluid is non-toxic, biodegradable, non-staining, and dermatologically tested. Safety data sheets are available upon request.

• Can be used indoors or outdoors, but not in rain or damp conditions.

​

Smoke Machines

• Must be operated by an adult (18+).

• Smoke fluid is non-toxic, biodegradable, and leaves no residue. Safety data sheets are available upon request.

• Use in short bursts (10–20 seconds) with 1–2 minutes between uses.

• Not waterproof.

​

Firepits

• Operated only by adults (18+).

• Must be constantly monitored by a responsible adult.

• Children under 18 must not access the firepit.

​

Other Equipment

• Hammer & Nail: Adults (18+) only.

• Electric Fan Heaters: Must be monitored, kept away from water, and never left unattended.

• Popcorn Machine: Read and acknowledge operating instructions before use.

• Supervision: At least one adult (18+) must be present at all times. Children under 16 must never be left alone with equipment.

• Smoking: Strictly prohibited during use of our experiences. Damage from smoking will incur a charge.

• ​