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Reigate Hot Tubs – Terms & Conditions

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1. Your Responsibilities

• Reigate Hot Tubs will not be held responsible for any damage, injury, or death resulting from misuse of our hot tubs.

• We are not liable for any damage to your property, including lawns, patios, decking, or water damage of any kind. It is your responsibility to ensure nothing is damaged.

• Exercise caution to prevent unauthorised access. Always keep the spa cover securely fastened when not in use.

• As the hirer, you are responsible for the care of the hot tub and accessories. Any theft or damage must be paid for. Failure to do so may result in a claim being pursued in the small claims court.

• A £50 cleaning charge will apply if extra cleaning is required due to stains during your hire period.

• The hot tub must be placed on a level surface, within 7 metres of a power outlet, and close to a water source. All hot tubs must be plugged into an outdoor socket.

• We will show you how to maintain the water. If instructions are not followed and the water becomes dirty or clogs the heater pump, we will not be responsible for the hot tub cutting out or malfunctioning.

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2. Cancellations, Refunds & Rescheduling

• Bookings may be postponed free of charge with at least 72 hours’ notice. A credit voucher will be issued for the full value of your original booking.

• Cancellations will be refunded minus a 20% cancellation fee.

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3. Speed of Use

• To speed up heating, it may be possible to fill the tub with warm water from your hot tap (subject to adaptor availability).

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4. Chemicals & Filters

• Add chlorine and a clean filter once a day, even if the hot tub is not in use.

• A water testing kit will be supplied for hires over 4 days (or upon request).

• Essential rules for water care:

  • Shower before entering the hot tub.

  • Do not enter wearing makeup, sun creams, fake tan, or body creams (these contaminate the water and cause foaming).

  • Only use chemicals provided by Reigate Hot Tubs.

  • If water turns green or smells unpleasant, stop using immediately and contact us.

• We clean hot tubs using antibacterial spray and a hot tub flush. Reigate Hot Tubs is not responsible for adverse skin reactions caused by misuse of chemicals.

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5. Our Right of Access

• Reigate Hot Tubs may enter your premises at the agreed date and time for delivery, setup, or collection.

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6. Our Responsibilities

• If the hot tub breaks down, we will attempt to fix the problem promptly.

• If the issue cannot be resolved, you will be reimbursed for the days the hot tub was unusable.

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7. Health & Safety

• Limit time in the hot tub. Prolonged exposure to warm water can cause dizziness, nausea, fainting, or reduced awareness, which may result in drowning.

• Consult your doctor before use if you suffer from heart disease, diabetes, blood pressure issues, epilepsy, or other medical conditions.

• Do not use the hot tub if:

  • Pregnant

  • Under 5 years old (children must always be supervised)

  • You have an infectious disease

  • You are under the influence of drugs or alcohol

• Water temperature must not exceed 104°F (40°C). Safe use for healthy adults is 20 minutes at 100–104°F. Lower temperatures are recommended for children.

• Maximum bathers: 4 adults (small tub), 7 adults (large tub).

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8. Safety Rules

• No electrical objects near the hot tub.

• No glassware — use plastic or paper cups only.

• No diving, jumping, or sitting on the sides, cover, or motor.

• Do not turn off the hot tub during hire.

• Do not move or empty the hot tub once filled.

• Do not remove suction fitting covers (risk of injury).

• No smoking or open flames near the hot tub.

• If water turns green or smells, contact us immediately for replacement.

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9. Delivery

• A full list of Do’s and Don’ts will be supplied upon delivery. Please take time to read them carefully.

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