BOOKING TERMS AND CONDITIONS FOR OUR HOT TUBS
Reigate Hot Tubs is fully insured and has public liability cover.
Reigate Hot Tubs will not be held responsible for any damage, injuries or death resulting from the misuse of our hot tubs. We will also not be held responsible for any damage to your property caused by the hot tub this includes lawns, patios or decking or any water damage to anything whatsoever. It is your responsibility to make sure nothing gets damaged. We can advise you on any possible problems that it could arise but most of it is common knowledge. You must exercise caution to prevent unauthorised access to your spa. Ensure your spa cover is securely fastened when spa is not in use.
As the hirer you are responsible for the care of the hot tub/accessories any stolen goods or damage caused to the hot tub or accessories will need to be paid for if you are not willingly to pay for it then we will pursue a claim in the small claims court.
A cleaning charge of £50 will be sought if the Hot Tub requires any extra cleaning due to stains occurring during your hire period.
The Hot Tub must be able to be fit on a level surface no more than 7 meters away from a power outlet and in close proximity to a water source.
We will show you how to maintain the water and keep it clean for pleasant bathing. If you do not follow our instructions and the water becomes dirty which in turn clogs up the heater pump, then we will not be held responsible for the hot tub cutting out and not working correctly.
CANCELLATIONS / REFUNDS / RESCHEDULING
If you book a hot tub with us and then need to postpone your booking you can do this, free of charge as long as you give at least 72 hours' notice. We will issue you with a credit voucher for the same amount as your original purchase price.
If you want to cancel your booking will refund your booking MINUS a 20% cancellation fee.
SPEED OF USE
To speed up the heating process it may be possible to fill the tub with warm water from your hot tap if our adaptors fit, but this is subject to availability.
CHEMICALS & FILTERS
For your health and safety we ask you to add a measured amount of chlorine and a clean filter to the Hot Tub once a day to keep the water healthy for your use, EVEN IF YOU ARE NOT USING THE HOT TUB THE CHLORINE SHOULD STILL BE ADDED EVERYDAY. We also supply water testing kits with full instructions for hires over 4 days or if requested by the customer.
• It is ESSENTIAL that anyone using the Hot Tub showers before entering the Hot Tub.
• DO NOT enter the water wearing makeup, sun creams, fake tan or body creams as this will restrict the filter from working and contaminate the water that will cause foaming and dirty smelling water.
• Do not add anything to the Hot Tub other than the recommended chemicals we provide.
IF THE HOT TUB WATER BECOMES GREEN OR STARTS TO SMELL, PLEASE DO NOT USE! CONTACT US AND WE WILL ADVISE YOU ON WHAT TO DO.
To clean the Hot Tubs we use an antibacterial spray and a hot tub flush, more information on this is available on request. Reigate Hot Tubs will not be held responsible for adverse skin reactions due to the misuse chemicals we use.
OUR RIGHT OF ACCESS
Reigate Hot Tubs may enter any land or premises where the hot tub will be located on the agreed date and time.
If the Hot Tub breaks down or stops working, we will attempt to fix the problem promptly and resolve the situation as quickly and as soon as possible after you have reported It to us. If we cannot resolve the problem, you will be reimbursed for the days you have not been able to use it for.
HEALTH AND SAFTEY
Limit the time spent when using your spa since long exposures at warm temperatures can cause high body temperature. Symptoms may include dizziness, nausea, fainting, drowsiness, and reduced awareness, resulting in possible drowning.
Consult your Doctor before using your spa, especially if you suffer from heart disease, diabetes, high or low blood pressure, a condition needing medical treatment, pregnant women, infants, or the elderly.
Do not use the hot tub if pregnant, suffer from high or low blood pressure or any heart or circulatory disorder, suffer from epilepsy or diabetes, are prone to dizziness or fainting”.
Spa water temperature should never exceed 104°F (40°C). Temperatures between 100°F (38°C) and 104°F (40°C) are considered safe for healthy adults for up to twenty minutes. For young children, lower water temperatures are recommended.
All Hot Tub booking that exceed 4 days will be supplied with a water testing kit and full instructions on how to use this
Please no young children in the tub unsupervised. We don't recommend children under the age of 5 to use the Hot Tub
No electrical objects near the hot tub.
No more than 4 adults for the smaller tub and 6 adults for the larger tub at one time.
Must not use the hot tub whilst under the influence of Drugs or Alcohol.
Do not use glasses of any description in the hot tub. Plastic glasses or paper are suitable.
Do not use the hot tub if you have an infectious disease.
Do not dive/jump into the hot tub.
Do not sit on the sides of the hot tub.
Do not sit or place anything on the hot tub cover.
Do not stand, sit, or place anything on the motor.
Do not turn the hot tub off, the Hot Tub has to stay on for the duration for your hire period.
Do not under any circumstances try to move the hot tub once filled with water.
Do not empty the hot tub.
Do not remove suction fitting cover, this is to prevent risk of injury to body and/or hair getting trapped.
Do not smoke or light a fire near the hot tub.
WE SUPPLY A LIST OF DO’S AND DON’T ON DELIVERY PLEASE TAKE TIME TO READ
Do not use the hot tub If the water turns green or starts to smell, please contact us and we will replace the water.