• Renting an item from our business is a straightforward process. Start by exploring our products and packages, which includes a variety of fun party hire items and accessories. Once you've chosen the products that suits your needs, select your desired rental period, which can range from a day to a full week depending on the product chosen. Add the product to your cart and proceed to checkout. Provide the necessary information and payment details, and we will arrange for delivery to your specified address. When your rental period is over, we'll collect the items and take care of any necessary maintenance and cleaning.

• If you accidentally damage a rented item while using it, please notify us immediately. We understand that accidents can happen. The extent of the damage will be assessed, and you may be responsible for covering the repair or replacement costs. We recommend reviewing our rental agreement for specific terms and conditions related to item damage. Your honesty in reporting any issues is greatly appreciated, and we're here to assist you in resolving the situation as smoothly as possible.

• Yes, you have the option to extend the rental period if you find that you need it for a longer duration than originally planned. To do so, please contact our team to discuss your requirements and coordinate an extension. We will work with you to update the rental terms. Keep in mind that the availability may vary, so it's advisable to let us know about your extension needs as early as possible to secure the equipment. We're committed to accommodating your changing plans.

• The physical setup of the hot tub takes around 20 minutes.   
• Filling with water may take up to 1 hour, depending on your water supply.                               
• We can fill with warm or cold water. Warm water helps the tub reach its optimum temperature much faster.                   
• If filled with cold water, heating can take 12–28 hours, depending on the hot tub model and outside temperature.

• No. All our spas are fitted with an internal RCD (Residual Current Device) for safety.            
• Using an extension lead is not recommended as it may compromise safety.

• No deposit is required.                   
• The hirer is responsible for any loss or damage to the equipment during the hire period.

• Please clear a flat space of approximately 7ft x 7ft (2m x 2m)                                                 
• Ensure there is an electric socket within 7m of the hot tub location.                                         
• A water supply is required. If you have a hose, great – if not, we can provide a backup solution.

• If you have a back gate or side entrance, we require a minimum width of 20 inches to transport the hot tub.                                    
• If access is through the house, standard doorways and minimal obstructions are required.                                     
• We cannot be held liable for damage if clearance is less than 30 inches.

• Please do not. Turning it off will cause the water to cool and stop the filtration system,

1. While possible in some circumstances. However we do not recommend indoor use due to moisture, ventilation, and drainage requirements.

• Avoid introducing mud, leaves, flowers, insects, skin creams, makeup, hair, or body fluids into the water.                                       
• We strongly recommend showering before use.                     
• Food and drink should be kept away from the tub to avoid contamination.                 
• Follow all instructions given from our team.

• Yes. Chlorine granules are added during installation.             
• You will be asked to add a pre‑measured dose of chlorine every 24 hours.                             
• A full water‑testing kit is included with your hire, along with clear written instructions to help you maintain clean, healthy water throughout your booking.

Anyone over the age of 18 with suitable space and access. 

• No. We will drain the tub using our pump (approx. 20 minutes).   
• Please note: hot tubs hold a large volume of water, so drainage arrangements are important.

• For gazebos and any electrical equipment, our team will clearly explain the collection process.

• We use a pump with a 20ft hose to drain the water.                         
• Our preferred method is into an available drain.                              
• If no drain is available within 20ft, please let us know in advance so we can discuss alternatives.

• Weather: Our equipment is weather‑dependent. Severe weather may delay or prevent use.
• Supervision: Children must be supervised at all times.             
• Safety: Do not use electrical devices near our hot tub.          
• Health: Pregnant women, those with medical conditions, or anyone unsure should consult a doctor before use our Hot Tub.                               
• Smoking: Smoking is not permitted in or around any of our equipment.                           
• Alcohol: Please drink responsibly and do not use any of our equipment while intoxicated.